Terms, Refunds and Cancellations

Last updated: 26 June 2026

These terms and conditions, refund policy, and cancellation policy apply to services supplied through Nexus Gaming at nexusgaming.co.za. By creating an account, placing an order, paying through PayFast, or using any Nexus Gaming service, you agree to these terms.

1. Organization Details

Nexus Gaming provides game server hosting, dedicated server rentals, related control panel access, billing, and support services for customers in South Africa and other supported regions.

Website: nexusgaming.co.za. Support and billing queries must be submitted through the Nexus Gaming client portal support system, or through any official contact channel published on the website.

2. Customer Eligibility

You must be at least 16 years old to register and use Nexus Gaming services. By registering, you confirm that the information you provide is accurate and that you are authorised to use the payment method supplied.

3. Account Information

You are responsible for keeping your account login details secure. You must keep your contact and billing information accurate so we can provide service notices, support responses, and payment updates.

4. Services

Nexus Gaming provides game server rentals, dedicated server rentals, and related management tools. Service availability can depend on upstream providers, game publisher updates, network conditions, hardware availability, and third-party platforms.

5. Orders and Provisioning

Prices, billing terms, slot counts, server specifications, and any available add-ons are shown during checkout before payment is submitted. Orders are provisioned after payment has been confirmed by PayFast or manually approved by an authorised Nexus Gaming administrator.

Some services may require manual setup, configuration, capacity checks, identity checks, or game-specific preparation before activation. Provisioning times can vary where a game server requires downloads, updates, mods, or configuration.

6. PayFast Payments and Recurring Billing

Payments are processed through PayFast where available. Nexus Gaming does not store full card details. PayFast may collect and process payment information under PayFast's own terms, security controls, and privacy requirements.

For recurring services, you authorise PayFast to process the recurring amount for the billing interval selected at checkout, such as monthly, quarterly, or yearly billing. You agree to pay all charges shown during checkout for the selected game, slot count, billing term, dedicated server plan, setup fee, or add-on service.

Failed, cancelled, overdue, disputed, reversed, or unpaid payments may result in suspension, disabled access, cancellation, or removal of the affected service. Nexus Gaming may manually mark payments as paid only where payment can be verified.

7. Cancellation Policy

You may request cancellation from the client panel where available. For active server rentals, cancellation may require an emailed confirmation code and acceptance that server data can be permanently removed after the paid period ends.

When a cancellation is confirmed, the linked PayFast subscription will be cancelled where a valid subscription token is available. The server may remain active until the end of the paid billing period, unless the account is suspended for abuse, security risk, non-payment, or breach of these terms.

Cancellation requests that are not confirmed within the required confirmation period may expire. If the cancellation confirmation expires, the service remains active and billing continues according to the original order.

8. Refund Policy

Refund requests are reviewed case by case. Because Nexus Gaming provides digital hosting services and dedicated resources, used billing periods, setup fees, custom work, dedicated server allocations, manually configured services, domain or third-party costs, and services terminated for abuse or breach of these terms may be non-refundable.

If Nexus Gaming cannot provide a paid service due to capacity, technical failure, or an error caused by Nexus Gaming, we may offer a correction, service credit, replacement service, or refund. Approved refunds are returned through the original payment method where possible, subject to PayFast processing rules and timelines.

Refund requests should be submitted through the client portal support system with the invoice, payment, or server details. Submitting a refund request does not automatically cancel a recurring subscription unless cancellation is also requested and confirmed.

9. Data Removal After Cancellation

After cancellation reaches the removal date, Nexus Gaming may delete the server, files, backups, databases, and related configuration. Once removal is complete, data may not be recoverable. Customers are responsible for downloading or maintaining their own backups before cancellation completes.

10. Acceptable Use

You may not use Nexus Gaming services for unlawful activity, malware, credential theft, harassment, denial-of-service attacks, spam, copyright infringement, unauthorised network scanning, or content that violates applicable law. You are responsible for the activity on servers linked to your account.

11. Game Rules and Publisher Requirements

Some games have publisher rules, modding limits, server naming rules, or community guidelines. You are responsible for complying with the applicable game publisher requirements and any third-party platform terms.

12. Resource Usage

Services are subject to fair use. Excessive CPU, memory, storage, bandwidth, abusive automation, or harmful traffic may require plan changes, rate limits, suspension, or termination to protect the platform and other customers.

13. Backups and Data

You are responsible for keeping your own backups of important files. Nexus Gaming may provide backup tools or retention where available, but we do not guarantee that all data can be restored after user error, corruption, cancellation, suspension, game update failures, or third-party outages.

14. Support

Support is provided through the client portal or approved contact channels. Response times can vary based on issue complexity, demand, and third-party dependencies. Support does not include custom mod development unless separately agreed.

15. Suspension and Termination

Nexus Gaming may suspend or terminate services for non-payment, abuse, security risk, false account information, breach of these terms, or legal compliance. We may also remove access where required to protect systems, customers, or upstream providers.

16. Limitation of Liability

To the maximum extent allowed by law, Nexus Gaming is not liable for indirect losses, lost profits, lost data, loss of goodwill, game publisher outages, third-party payment failures, or interruptions outside our reasonable control.

17. Changes to Terms

We may update these terms from time to time. Continued use of Nexus Gaming services after changes are published means you accept the updated terms.

18. Contact

For billing, cancellation, abuse, or support questions, contact Nexus Gaming through the client portal support system.